Terms of Service

1. Purpose

Guidanza is a platform connecting psychic professionals ('Psychics') with individuals ('Clients'). The platform enables Clients to consult Psychics by phone or real-time chat, or to send them a written question.

2. Registration and Roles

Registration is free. Two roles exist: Client (consultation) and Psychic (service provision). Psychics must complete a verified profile including a professional identifier (SIRET for France) and set up a Stripe Connect payment account.

3. Adults only

The platform and the consultations offered on it (phone, chat and written question) are reserved for persons aged 18 or over who are of full legal age under the law that applies to them. This applies to Clients and Psychics alike.

By creating an account, booking a consultation, with or without an account, or sending a question, the Client declares that they meet this condition. Guidanza does not ask for an identity document.

A Psychic does not hold a consultation with a person who says they are a minor, or whom the Psychic has serious reason to believe is a minor. The Psychic ends the consultation, offers no extension and reports it to Guidanza without delay.

When Guidanza has serious reason to believe that an account or an order is being used by a minor, it may suspend the account as a precaution and cancels upcoming consultations. It gives its reasons to the account holder or to the person who placed the order, who may contest them by writing to contact@guidanza.com. It closes the account once it is established that a minor is using it.

A consultation ended because the Client is a minor is refunded in full. Any other amount paid by a minor for a consultation or a question is refunded in full once the person's minority is established, at the request of their legal guardian or of the person concerned. Guidanza may then ask for proof of age, limited to what is strictly necessary, which it does not keep after checking. The refund is made to the holder of the payment method.

Nothing in this article deprives the Client or their legal guardian of any right granted by law.

4. Psychic Status

Psychics registered on Guidanza operate as independent professionals. They are in no way employees, agents, or representatives of Globe En Main SAS. Each Psychic is solely responsible for their services, taxation, and social obligations.

5. Platform Commission

The platform charges a 17% commission on each transaction. The Psychic receives 83% of the amount paid by the Client. Payments are processed through Stripe Connect.

6. Payment

Payments are made by credit card via Stripe. For a phone or chat consultation, the Client pays the full amount before the consultation; for a chat consultation, they may extend the session with an additional payment. For a written question, a card authorisation for the price of the question is placed when it is sent: the Client is charged only when the answer is delivered within the stated time. If the question is declined or cancelled, or if the answer does not arrive in time, the authorisation is released and nothing is charged.

7. Right of Withdrawal

The Client may withdraw within 14 days of their order (French Consumer Code, Articles L.221-18 et seq.). When placing the order, by ticking the box provided for this purpose, the Client expressly asks for the consultation to take place before that period ends and acknowledges losing the right of withdrawal once the consultation has been fully performed or the answer received (Article L.221-28, 1°); for a chat extension, the Client makes this request and acknowledgement by clicking the extension button, under which they are restated.

The Client withdraws free of charge using the “Withdraw from contract here” function, available at the bottom of every page of the website, from each order in their client area and from the order confirmation email; Guidanza then promptly emails them an acknowledgement of receipt setting out the content of their statement, its date and time. The Client may also withdraw by any other unambiguous statement, for example an email to contact@guidanza.com, or by sending the model form below. If the Client withdraws before performance of a consultation has begun, Guidanza refunds all sums paid within 14 days; if the Client withdraws before receiving the answer to a written question, the card authorisation is released and nothing is charged. Performance of a consultation begins when the Psychic writes their first message in the chat or when the first connection call is placed to the Client. If the Client withdraws after that point, they pay an amount corresponding to the service provided until their withdrawal, proportionate to the total price (Article L.221-25); if they did not answer the connection calls, the 'Failed phone consultation' article applies.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To Globe En Main SAS, 9 rue des Colonnes, 75002 Paris, France, contact@guidanza.com:

I hereby give notice that I withdraw from my contract for the provision of the following service:

Ordered on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date:

8. Failed phone consultation

Phone connection relies on both parties being effectively available. When the Client does not answer the connection calls (including when the call reaches their voicemail), the Advisor having made themselves available, the consultation is owed and the payment is kept. If the connection failure results from a malfunction attributable to the platform or to the Advisor, the Client is refunded the amounts actually paid for the consultation concerned, to their payment method, without any time or frequency limitation, after verification by our team. Outside of this case, the platform may, on a commercial and discretionary basis, grant a credit of a maximum amount equal to the amounts actually paid for the consultation concerned, usable on the platform for 90 days, under the following cumulative conditions: the request is sent to customer service within 15 days of the consultation concerned; only one credit may be granted per Client per 30-day period; the credit is personal, non-transferable, non-refundable and non-cumulative; no credit is granted to accounts under suspension or flagged for abusive use. The credit does not constitute any acknowledgement of liability.

9. Liability

Guidanza acts as a technical intermediary. The platform does not guarantee the quality, accuracy, or relevance of services provided by Psychics. Psychic readings are entertainment and wellness services. They do not substitute medical, legal, or financial advice.

10. Review Moderation

Reviews are submitted by Clients after a completed consultation — only Clients who actually consulted may leave a rating. Reviews of 4 and 5 stars are published immediately. Reviews of 1 to 3 stars are checked by the Guidanza team before publication, to ensure they relate to the service itself: a review is rejected only if it is defamatory, offensive, manifestly false, or reflects a technical incident or an event unrelated to the Psychic's service. If a review is rejected, the Client is notified by email with the reason and may reply. Psychics may respond once to each published review.

11. Reviews and Welcome Offer Between Psychics

A Psychic registered on Guidanza may consult another Psychic at the regular price. They may not leave a review on another Psychic, directly or through another person, nor use the welcome offer, which is reserved for new Clients.

When an order is placed with the phone number of a registered Psychic, or from a browser where a Psychic signs in to their account, the welcome offer is not applied and any review is checked by the Guidanza team before publication, whatever its rating. A review left by a Psychic on another Psychic, or on their behalf, is refused, in addition to the cases set out in the “Review Moderation” article; its author is informed of the reason by email and may reply.

12. Account Termination

Any user may request account deletion at any time by contacting contact@guidanza.com. Deletion results in the erasure of personal data within 30 days, in accordance with GDPR. Transaction-related data is retained in compliance with legal obligations.